Shipping Policy

Shipping Overview

Thank you for shopping with Pattrick. We are committed to providing a clear and reliable shipping process for our customers across the United Kingdom. This Shipping Policy explains our processing times, delivery estimates, shipping charges, carrier information, and other important details related to your order.
By placing an order with Pattrick, you agree to the shipping terms outlined below.

Shipping Destination

Pattrick currently ships only within the United Kingdom.
At this time, we do not offer international shipping.

Shipping Carrier

We use DX Freight to deliver our mirror products safely throughout the United Kingdom.
DX Freight specializes in transporting large, fragile, and heavy items, making it a suitable delivery service for wall mirrors and floor mirrors. Delivery times may vary slightly depending on your location and operational conditions.

Shipping Charges

We offer a flat shipping rate of £55 GBP on all orders delivered within the United Kingdom.
There are no hidden handling fees, fuel surcharges, or additional shipping charges beyond the amount shown at checkout unless otherwise stated before your order is placed.

Order Cut-Off Time

Orders placed before 4:20 PM (GMT+1) on a business day will begin processing according to our standard processing schedule.
Orders placed after 4:20 PM, on weekends, or on public holidays will be considered received on the next business day.

Order Processing Time

Processing Time: 1–2 Business Days
During processing, we:

  • Verify your order information.
  • Prepare your mirror for shipment.
  • Perform a quality inspection before dispatch.
  • Carefully package the product to help reduce the risk of damage during transportation.

Orders are shipped once processing has been completed.

Transit Time

Estimated Transit Time: 5–6 Business Days
Once your order has been dispatched, delivery is generally completed within the estimated transit period. Delivery times may vary depending on your location and carrier operations.

Estimated Delivery Time

Your estimated delivery time is:

  • Processing: 1–2 Business Days
  • Transit: 5–6 Business Days

Estimated Total Delivery Time: 6–8 Business Days
These are estimated delivery timeframes and are not guaranteed delivery dates.

Order Track

When your order has been dispatched, you will receive shipping confirmation and tracking information (where available) so you can monitor your delivery.

Delivery Information

Please ensure that the shipping address provided during checkout is complete and accurate.
If an incorrect or incomplete address is provided, delivery delays or additional carrier charges may occur. Pattrick is not responsible for delays resulting from incorrect shipping information supplied by the customer.

Large Mirror Deliveries

Because wall mirrors and floor mirrors are large and fragile products, deliveries may require additional handling by the carrier.
Please ensure someone is available to receive the delivery at the shipping address whenever possible.

Delivery Inspection

We recommend inspecting your package as soon as it is delivered.
If you notice visible damage to the outer packaging or believe the mirror may have been damaged during transit, please contact us as soon as possible with clear photographs so we can review the issue.

Delayed Deliveries

Although we work to dispatch every order on time, delivery delays may occasionally occur due to circumstances outside our control, including but not limited to:

  • Severe weather conditions
  • Carrier operational delays
  • High shipping volumes
  • Public holidays
  • Road or transportation disruptions
  • Remote delivery locations

If your shipment is delayed, we will assist you in working with the carrier to determine the delivery status.

Lost Shipments

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact our support team.
We will investigate the shipment with DX Freight and keep you informed throughout the process.
Address changes can only be made before your order has been dispatched. Once the shipment has been handed over to the carrier, we may not be able to modify the delivery address.

Order Cancellation

Orders may be cancelled within 24 hours of purchase.
After this period, or once order processing has begun or the shipment has been dispatched, cancellation requests may no longer be possible.
If you need to cancel your order, please contact us promptly at support@pattrick.shop.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Email: support@pattrick.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+1)

Chat Support: Available 24/7

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