FAQ

1. What products does Pattrick offer?

Pattrick specializes in Wall Mirrors and Floor Mirrors. Our collection includes a variety of styles designed to complement different interior spaces throughout the home.

2. Where do you ship?

We currently ship only within the United Kingdom.
At this time, we do not offer international shipping.

3. How can I contact Pattrick?

You can contact our customer support team using the following details:

Email: support@pattrick.shop
Live Chat: Available 24/7
Business Hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)
  • Saturday: Closed
  • Sunday: Closed

Orders

4. Can I cancel my order?

Yes. Orders may be cancelled within 24 hours of purchase.
After 24 hours, or once your order has entered processing or has been dispatched, cancellation requests may no longer be possible.

5. Can I change my shipping address after placing an order?

Yes, but only if your order has not yet been dispatched.
Please contact us as soon as possible if you need to update your delivery address.

6. When will I receive my order confirmation?

An order confirmation email is sent shortly after your payment has been successfully completed.
If you do not receive it, please contact our support team.

Shipping

7. What is your shipping fee?

We charge a flat shipping rate of £55 for all orders delivered within the United Kingdom.
|There are no hidden shipping or handling charges beyond the amount displayed during checkout.

8. Which shipping carrier do you use?

Weship all orders using DX Freight, a delivery service experienced in transporting large and fragile items, including mirrors.

9. What are your delivery times?

Our standard delivery schedule is:

  • Order Cut-Off Time: 4:20 PM (GMT+1)
  • Processing Time: 1–2 Business Days
  • Transit Time: 5–6 Business Days
  • Estimated Delivery: 6–8 Business Days

Delivery times are estimates and may occasionally vary due to carrier operations or other unforeseen circumstances.

10. How can I track my order?

Once your order has been dispatched, tracking information will be provided where available, allowing you to monitor your shipment.

Returns & Refund

11. What is your return policy?

We accept eligible return requests within 15 days of delivery.
All returned items are inspected upon arrival before a refund or replacement is approved.

12. What should I do if my mirror arrives damaged?

Please contact us as soon as possible and provide:

  • Your order number.
  • Clear photographs of the damaged mirror.
  • Photographs of the packaging.

After reviewing your claim, we will arrange a replacement if the damage occurred before or during delivery.

13. What if I receive the wrong mirror?

If an incorrect product is delivered due to our error, please contact us immediately.
Once the issue has been verified, we will arrange the return and provide the correct item. The return shipping cost will be covered by Pattrick.

14. Do you accept returns if I change my mind?

Yes, eligible change-of-mind returns may be accepted within the 15-day return window, provided the item is returned in its original condition.
For these returns, the customer is responsible for the return shipping costs.

15. Do you offer exchanges?

No.
We do not offer direct exchanges. If you require a different product, you may place a new order after your return has been reviewed where applicable.

16. Who pays the return shipping cost?

Pattrick pays the return shipping cost if:

  • The wrong item was delivered.
  • The mirror arrived damaged due to delivery.
  • The return is required because of our error.

The customer pays the return shipping cost if:

  • They changed their mind.
  • The wrong product was ordered by the customer.
  • The return is requested for reasons not caused by Pattrick.

17. Is there a restocking fee?

No.
We do not charge any restocking fee.
Restocking Fee: £0

18. When will I receive my refund?

Once your returned item has been inspected and approved, refunds are typically processed within 9 business days.
The time required for the funds to appear in your account may vary depending on your payment provider or bank.

Payments

19. Which payment methods do you accept?

We currently accept:

  • Stripe
  • PayPal

20. Is my payment secure?

Yes.
Payments are securely processed through Stripe and PayPal. Pattrick does not store your complete debit or credit card information.

Products

21. Are your mirrors inspected before shipping?

Yes.

Every mirror is inspected before dispatch and carefully packaged to help reduce the risk of damage during transportation.

22. What should I do after my order is delivered?

We recommend inspecting your mirror as soon as it arrives.
If there is any visible damage or you receive the wrong item, please contact us promptly with photographs so we can review the issue and assist you.

Need More Help?

If your question is not answered here, please contact our customer support team.

Email: support@pattrick.shop

Business Hours:

  • Monday – Friday: 9:00 AM – 5:00 PM (GMT+1)
  • Saturday: Closed
  • Sunday: Closed

Live Chat: Available 24/7

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