Payment Policy

Payment Overview

At Pattrick, we aim to provide a secure and straightforward checkout experience for all customers. This Payment Policy explains the payment methods we accept, when payments are processed, and other important information related to your purchase.
By placing an order on our website, you agree to the terms outlined in this Payment Policy.

Accepted Payment Methods

We currently accept the following payment methods:

  • Stripe
  • PayPal

Available payment options will be displayed during checkout.

Payment Authorization

When you place an order, your payment will be securely processed through the selected payment provider.
Orders are only processed after payment has been successfully authorized and confirmed.
If payment cannot be completed or authorized, your order may be delayed, cancelled, or declined.

Payment Security

We use trusted third-party payment providers to process online payments securely.
Pattrick does not store or have direct access to your full payment card information. Payment details are handled securely by our payment partners in accordance with their security standards.

Order Confirmation

Once your payment has been successfully completed, you will receive an order confirmation by email containing your order details.
If you do not receive a confirmation email within a reasonable time after placing your order, please contact our support team.

Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £).
Your payment will be processed in GBP. If your payment account uses another currency, your bank or payment provider may apply currency conversion rates or additional fees.

Payment Verification

In some cases, additional payment verification may be required to protect customers and help prevent unauthorized transactions.
If verification cannot be completed, we reserve the right to cancel the order and issue a refund where applicable.

Failed or Declined Payments

A payment may fail or be declined for various reasons, including:

  • Incorrect payment information.
  • Insufficient funds.
  • Bank authorization failure.
  • Security verification issues.
  • Payment provider restrictions.

If your payment is unsuccessful, please verify your payment details or contact your bank or payment provider before placing another order.

Refund

Approved refunds are issued to the original payment method used for the purchase.
Refund are processed in accordance with our Returns & Refund Policy. Once approved, refunds are typically processed within 9 business days, although the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.

Pricing Accuracy

We make every effort to ensure that product prices displayed on our website are accurate.
If a pricing error is identified before an order is processed, we reserve the right to cancel the order and notify you. In such cases, any payment already received will be refunded in full.

Contact Us

If you have any questions regarding payments or billing, please contact us.

Email: support@pattrick.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+1)

Chat Support: Available 24/7

Address: 84 Carrick Knowe Dr, Edinburgh EH12 7EG, United Kingdom 

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