Privacy Policy
Privacy Overview
At Pattrick, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you regarding your personal data.
By using our website or placing an order with Pattrick, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information including:
Personal Information
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
Order Information
- Products purchased
- Order history
- Payment status
- Delivery information
Technical Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Date and time of website visits
This information helps us improve the performance and security of our website.
How We Use Your Information
We use your information to:
- Process and manage your orders.
- Arrange shipping and delivery.
- Provide customer support.
- Respond to your enquiries.
- Send order confirmations and shipping updates.
- Process approved refunds.
- Improve our website, products, and customer experience.
- Help detect fraudulent or unauthorized transactions.
- Comply with applicable legal obligations.
We only collect information that is reasonably necessary for these purposes.
Payment Information
Payments are securely processed through our trusted payment providers:
- Stripe
- PayPal
Pattrick does not store your complete debit or credit card information. Payment details are processed securely by the respective payment provider.
Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality.
- Remember your preferences.
- Analyze website traffic.
- Enhance your browsing experience.
Most web browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information only when necessary with trusted third parties such as:
- Payment providers.
- Shipping and delivery partners.
- Website service providers.
- Legal or regulatory authorities where required by law.
These parties receive only the information necessary to perform their services.
Data Security
We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, disclosure, alteration, or misuse.
While we work to protect your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete your orders.
- Provide customer support.
- Meet legal, tax, accounting, and regulatory obligations.
- Resolve disputes where required.
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of eligible personal information.
- Request restriction of certain processing activities.
- Object to certain uses of your information where permitted by law.
To exercise these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to third-party websites for your convenience.
Pattrick is not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.
Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take appropriate steps to remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
The updated version will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Email: support@pattrick.shop
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+1)
Chat Support: Available 24/7
Business Address: 84 Carrick Knowe Dr, Edinburgh EH12 7EG, United Kingdom