Returns & Refund Policy

Returns & Refund Overview

At Pattrick, we want you to shop with confidence. We carefully inspect every mirror before it leaves our warehouse and package each order to help reduce the risk of damage during transit.
This policy explains when returns are accepted, how refunds are processed, who is responsible for return shipping costs, and what to do if your order arrives damaged or incorrect.
By placing an order with Pattrick, you agree to the terms outlined in this Returns & Refund Policy.

Return Window

You may request a return within 15 days of receiving your order.
Return requests submitted after the 15-day return period may not be eligible for approval.

Condition of Returned Items

All returned items are inspected once they arrive at our facility.
To be eligible for a return, the item should:

  • Be returned in the condition in which it was received.
  • Include all original packaging and accessories, where applicable.
  • Be securely packed to help prevent damage during return transit.

Returns that arrive with damage caused during the return shipment or due to insufficient packaging may not qualify for a full refund.

Delivery Inspection & Photo Confirmation

To help protect both our customers and our business, we ask that you inspect your order as soon as it is delivered.After receiving your parcel, please send clear photographs of the delivered mirror and its packaging to support@pattrick.shop as confirmation that the item arrived safely and in good condition.
These photographs help us verify the delivery condition should any shipping-related issue arise later.

Damaged Mirror on Arrival

If your mirror arrives damaged, broken, or cracked during delivery, please contact us within the return period.
To help us review your claim, please include:

  • Clear photographs of the damaged mirror.
  • Photographs of the packaging.
  • Your order number.
  • A brief description of the damage.

Once our team reviews and confirms that the damage occurred before or during delivery, we will arrange a replacement at no additional cost.

Incorrect Item Received

If you receive a mirror that is different from the one you ordered, please contact us as soon as possible.
After verifying the issue, Pattrick will provide instructions for the return and will cover the cost of the return shipping label. Once the incorrect item is received or otherwise resolved, we will send the correct product.

Returns for Change of Mind

If you wish to return your order because you changed your mind, ordered the wrong item, or no longer need the product, your return request may be accepted provided the item meets our return conditions.

For change-of-mind returns:

  • The customer is responsible for all return shipping costs.
  • The original shipping charges are non-refundable.
  • The item must be returned in its original condition.

Return Shipping Responsibility

The responsibility for return shipping depends on the reason for the return.
Pattrick will cover the return shipping costs if:

  • The mirror arrived damaged during delivery.
  • You received the wrong product.
  • The return is required because of an error made by Pattrick.

The customer is responsible for return shipping costs if:

  • The order is no longer wanted.
  • The customer changes their mind.
  • The wrong product was ordered by the customer.
  • The return is requested for reasons not caused by Pattrick.

Return Label

If the return is due to an error made by Pattrick, we will provide the return shipping label at our expense.For all other approved returns, the customer is responsible for arranging and paying for the return shipment.

Exchanges

We do not offer direct exchanges.
If you require a different product, size, or style, you may place a new order after your existing return has been reviewed and completed, where applicable.

Inspection of Returned Products

Every returned item is carefully inspected after it arrives at our facility.
If a product is returned in a condition that differs significantly from the condition in which it was delivered, or if damage occurred after delivery due to improper handling, misuse, or inadequate return packaging, the return or refund may be refused or adjusted as permitted by applicable law.

Restocking Fee

Pattrick does not charge any restocking fee.
Restocking Fee: £0

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If your return is approved, your refund will be processed to your original payment method.

Refund Processing Time

Approved refunds are typically issued within 9 business days after the returned item has been inspected and approved.
The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

Late or Delayed Refund

If you have not received your refund after the stated processing period, we recommend that you:

  • Check your bank account.
  • Contact your card issuer or payment provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at support@pattrick.shop, and we will be happy to assist you.

Non-Returnable Situations

A return request may not be approved if:

  • The request is submitted after the 15-day return period.
  • The item is returned with damage caused after delivery.
  • The product is damaged during return shipment because it was not packaged securely.
  • The returned item is incomplete or missing essential components.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Email: support@pattrick.shop

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+1)

Chat Support: Available 24/7

Address: 84 Carrick Knowe Dr, Edinburgh EH12 7EG, United Kingdom

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